The Stroller Spa Bay Area - Liability Agreement & Customer Terms of Service

Please read these terms carefully before utilizing our services. By using The Stroller Spa Bay Area's services, you agree to be bound by the terms and conditions outlined in our terms of service.

1. Introduction

Welcome to The Stroller Spa Bay Area! We provide professional cleaning, sanitization, and detailing services for child car seats and strollers. Our aim is to provide a thorough and safe cleaning experience for your children's essential gear.

2. Definitions

"The Stroller Spa Bay Area," "we," "us," "our": Refers to The Stroller Spa Bay Area, the car seat and stroller cleaning service.

"Customer," "you," "your": Refers to the individual or entity utilizing our services.

"Item(s)": Refers to the car seat(s) and/or stroller(s) submitted for cleaning.

"Service(s)": Refers to the cleaning, sanitization, detailing, and any related services provided by The Stroller Spa Bay Area.

3. Service Scope and Limitations

a. Cleaning Process: We utilize professional-grade, child-safe, and non-toxic cleaning solutions and equipment specifically designed for car seat and stroller materials. Our process aims to remove dirt, grime, stains, and odors, and to sanitize the items. We follow the guidelines of each specific car seats manual to clean each car seat properly. No products will be used that are flammable.

b. Stain Removal: While we strive for the best possible results, we cannot guarantee the complete removal of all stains, especially old, set-in, or permanent stains. The effectiveness of stain removal can vary depending on the type of stain, fabric, and age of the stain.

c. Mold and Mildew: We can clean and sanitize items affected by mold or mildew. However, severe mold or mildew may require multiple treatments, and we cannot guarantee complete eradication or reversal of fabric damage caused by prolonged mold or mildew exposure. We may, at our discretion, refuse to service items with severe mold or mildew if we deem them unsafe for our staff or if we believe the cleaning will not yield a satisfactory result.

d. Damage to Items: * Pre-existing Conditions: We are not responsible for damage to items that are a result of pre-existing conditions such as, but not limited to, sun damage, wear and tear, manufacturing defects, material degradation, weak stitching, or previous repairs. * Hidden Damage: We are not liable for any damage that is not visible upon initial inspection or that becomes apparent during the cleaning process due to underlying structural issues or material fatigue. * Accessories: Please remove all personal belongings, toys, blankets, and non-attached accessories (e.g., cup holders, snack trays unless specified for cleaning) from your items before we pick them up. We are not responsible for any lost or damaged accessories not explicitly submitted for cleaning or removed prior to service.

e. Disassembly and Reassembly: Our service may involve partial disassembly and reassembly of certain components for thorough cleaning. We will reassemble items to their original configuration, as stated by each car seats specific manual, as far as practically possible. We are not responsible for any functional issues arising from the inherent design of the item or any pre-existing structural issues.

f. Car Seat Safety: We clean car seat fabrics and frames. We DO NOT inspect, repair, or certify the structural integrity or safety features of car seats. It is the customer's sole responsibility to ensure their car seat is installed correctly and meets all safety standards before and after our service. We recommend consulting with a certified Child Passenger Safety Technician for any concerns regarding car seat safety or installation.

4. Customer Responsibilities

a. Disclosure of Issues: You agree to disclose any known damage, defects, or unusual conditions of your items prior to service. This includes, but is not limited to, broken parts, missing components, severe odors, or mold/mildew issues.

a.  Inspection upon Pickup: You are responsible for inspecting your items thoroughly upon pickup. Any concerns regarding the cleaning quality or potential damage must be reported to a The Stroller Spa Bay Area representative at the time of drop off, or soon after. Concerns reported after the item has left our premises may not be honored.

5. Limitation of Liability

a. Maximum Liability: In the unlikely event of damage to your item(s) directly caused by our negligence during the cleaning process, our liability shall be limited to the lesser of: * The cost of repair of the damaged component(s). * The depreciated cash value of the item(s), as determined by The Stroller Spa Bay Area based on reasonable industry standards (e.g., original purchase price minus depreciation for age and wear).

b. Exclusions from Liability: We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, inconvenience, or emotional distress, arising out of or in connection with our services.

c. Acts of God/Force Majeure: We are not liable for any delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, strikes, or utility failures.

6. Pricing and Payment

a. Service Fees: Our service fees are outlined in our current pricing list, available upon request or on our website. Prices are subject to change without prior notice.

b. Payment: Full payment is required at the time of booking as agreed upon. We accept most major forms of payment.

7. Intellectual Property

All content on The Stroller Spa Bay Area's website, marketing materials, and any proprietary cleaning methods are the intellectual property of The Stroller Spa Bay Area and may not be used or reproduced without express written permission.

8. Governing Law and Dispute Resolution

a. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

b. Dispute Resolution: Any dispute or claim arising out of or relating to these terms or our services shall first be attempted to be resolved informally through good faith negotiations. If a resolution cannot be reached, the parties agree to submit to binding arbitration in Contra Costa County in accordance with the rules of the American Arbitration Association. The prevailing party in any arbitration or legal proceeding shall be entitled to recover their reasonable attorney's fees and costs.

9. Changes to Terms

The Stroller Spa Bay Area reserves the right to update or modify these terms and conditions at any time without prior notice. The most current version of these terms will be posted on our website and will supersede all previous versions. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

10. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

11. Entire Agreement

These terms and conditions constitute the entire agreement between you and The Stroller Spa Bay Area regarding our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

12. Contact Information

For any questions regarding these terms or our services, please contact us at:

The Stroller Spa Bay Area email hello@strollerspabayarea.com

Acknowledgement of Agreement:

By utilizing the services of The Stroller Spa Bay Area, and checking the box at checkout. I acknowledge that I have read, understood, and agree to be bound by the terms and conditions outlined in this Liability Agreement and Customer Terms of Service.